If Netscape won't start, and clicking on the Desktop icon or the Netscp.exe file gives no results, The problem most likely is caused by a missing entry for the C:\Program Files\Common Files\mozilla.org\GRE folder location in the user's registry. This is known as the "Installer Bug"
You may experience this bug if you have reinstalled Netscape/Mozilla, experienced Registry problems, or have reinstalled Windows. This is especially evident with Windows XP users*.
NOTE: As this issue has been addressed in Mozilla 1.7, you may want to consider installing thise stable browser instead. The Netscape 7.1 Resource Leak has also been addressed in the Mozilla 1.7 Release.
Back up your Profiles Folder(s)
Back up your Plugins Folder(s)
Using the Add/Remove applet:
Uninstall Netscape 7.1
Uninstall Mozilla 1.4 (if installed)
Delete the following folders:
~\Program Files\Common Files\mozilla.org\GRE
~\Program Files\mozilla.org\ (if you unzipped, or installed Mozilla)
Clear the C:\WINDOWS\temp folder
If you installed Mozilla from the SEA, then the GRE folder will be located here:
~\Program Files\Common Files\mozilla.org
If you installed Mozilla using the ZIP method then the GRE files are located here:
Reboot your PC
Unrecognized third-party components will be removed from the C:\Program Files\mozilla.org\Mozilla directory, and will need to be reinstalled. The Mozilla Profile should not be affected.
*One Windows XP user reported that deleting the GRE folder had no effect, i.e., Netscape still didn't start. He was able to resolve the problem by editing the Registry, in order to add the user permission "Everyone" as explained below:
"Under the user profile of the desktop from which Netscape 7.1 was installed, everything looked fine as expected. However, under the second user profile, the folders Mozilla and Mozilla.org had no user permissions. I returned to the user profile from which Netscape was installed, and using Regedit, I added the permission of "Everyone".
Start | Run | C:\windows\regedit.exe
You will see a structure of folders just like Windows Explorer
Click the following: HKEY_LOCAL_MACHINE\Software\Mozilla.org
You will see a permission for the user desktop you are using, labeled "default"
Now add a new line "Everyone"
Do the same for: HKEY_LOCAL_MACHINE\Software\Mozilla
Again, you will see a permission for your user desktop Add a new line "Everyone"
If you continue to have problems, then post your questions on the WindowsBBS Netscape and Mozilla Forum.
I'm the Moderator on the Forum, and along with the other informed Netscape and Mozilla users and members,
will be happy to provide you with any further assistance you might require.
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Page created 08/20/03